Team Leadership
Feedback
Feedback from regional Banking Managers who completed our 1 day Team
Leadership Training.
I feel that the most important and
different thing about me, is that I now find it necessary to check with
others and take their pulse after sharing information or handing out a
new challenge. I no longer assume that I know how each member feels. I
simply ask and they tell me. We are much more honest with each other,
and this has allowed us to be a closer team.
I have asked my direct reports to
step into the DK, DK and to take more risks. This has resulted in
improved outside sales and a renewed feeling of success for the
individual managers.
Personally, I became more "limbic" and use the
pulse check to involve my team more frequently.
Our meetings are now centered around the rules in
place (i.e., meeting in a circle, one person speaking at a time, no
zingers, being all inclusive, etc.) and they are far more productive as
a result.
A member of my team was confrontational and
inappropriate (to me) in a group setting. Instead of letting it go, I
took the opportunity to call him on the phone the next day. I expressed
how hurt I was that he expressed himself in this manner and asked that,
in the future, if he had an "issue" with me that we talk privately. We
had a terrific conversation and came to a place of mutual understanding.
After
the offsite, I had the pleasure of moderating the "Retail Collaboration
Team" conference call. The feedback on the offsite was exceptionally
positive. The much valued communication between S&S and the branch
network has changed measurably.
We
have begun sharing and discussing department agendas with each other
which is a great way of gaining a better understanding of what our
business partners are doing.
More
frequent team and individual pulse checks. When I said I wanted to be
coached by my Direct Reports I received some valuable feedback.
I feel more empowered to take more
risk in putting my point of view out there for feedback (with good
results).
There was so much about this off-side
that I enjoyed. 
- temperature checks is a technique that is so simple in structure and
yet so effective and necessary with my people. I LOVE THIS !!!!
- recognizing that other peoples opinions and ideas are key has also
been enlightening to me. I find myself doing far less talking with my
direct reports and far more encouraging to learn from them.
- use of the limbic technique speaks for itself. I find myself
listening to that voice inside me much more now than ever before.
I
took my managers and business partners to lunch. Key for me was how
much more intently I found myself listening to everyone. Essentially,
rather than controlling the conversation I became a part of the
conversation and so much more aware of what they were discussing and
asking about.
I would’ve never asked the question "How are you doing?" and I'm now
finding this to be one of the most powerful questions to ask. It takes
us from a mundane, business-like, professional environment and creates a
much more personalized interaction between us.
I never realized before what great
humor exists with some of my people. By allowing this [5 year-old] to
enter a meeting it really gives a nice balance. People seem to enjoy
themselves more......I know I am.
Most significantly our Senior VP’s are
now sharing their agenda from the Executive meetings. This opens up the
lines of communication and we all know what the priorities are.
